![]() ![]() ![]() Artificial intelligence powered by technology like ChatGPT is slowly replacing human agents. There's no question about it: Travel is becoming more of a "do it yourself" experience. What if: What if summer travel isn't as hectic as expected? Why last-minute plans could work out. ![]() Refunds Why are travel refunds taking so long now? Here are some tips to get your money back. It's not hard to guess: Three-quarters of respondents still want the option of talking to a person. A recent study by travel technology company Travelport shows most travelers (77%) have already interacted with a chatbot, although it doesn't specify if the exchange was positive or negative. Travelers are lukewarm to the idea of automation. These developments promise to remove human advisers from travel planning almost completely. Kayak also said it would begin using ChatGPT to help customers plan trips. Expedia last month announced a new in-app travel planning experience powered by ChatGPT, which allows users to get travel recommendations from AI. But don't tell anyone!Īll this is happening against the backdrop of the artificial intelligence revolution, which is spreading quickly in the travel industry. Each issue is filled with breaking news, deep insights, and exclusive strategies for becoming a better traveler. It's part of Alaska's $2.5 billion plan for "a more seamless" travel experience.Ĭheck out Elliott Confidential, the newsletter the travel industry doesn't want you to read. Last month, Alaska Airlines removed check-in kiosks at nine airports and told customers to use Alaska's app to download boarding passes or print them at home. The trend started earlier this year when Frontier transitioned to "fully digital" communications by eliminating its phone center. "It feels like you're being punished if you need a little help," said Johnson, a travel adviser based in Colorado Springs, Colorado. Some air carriers are even tearing out their kiosks and prodding passengers into using a phone app at the airport. She has watched airlines drop their phone support and add fees for airport check-ins that use a human agent. Annette Johnson thinks the travel industry is taking self-service too far. ![]()
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